Citizen Services
311 Care
A modern citizen request platform that turns service backlogs into accountable, measurable operations — from first report to final resolution.
Every request, accounted for.
311 Care unifies phone, web, mobile, and walk-in requests into one system of record. Cases are captured once, routed automatically to the right department, and tracked against service-level commitments — so residents get answers and leadership gets visibility into how the city actually performs.
Capabilities
Omnichannel Intake
Capture requests from phone, web, mobile app, and in-person channels into a single, de-duplicated case record.
Intelligent Routing
Automatically assign cases to the right department and crew based on type, location, and capacity.
SLA & Escalation
Track every case against service-level targets with automated escalation before commitments are missed.
Live Operations View
Real-time dashboards and maps give leadership a defensible picture of demand, performance, and trends.
Outcomes that hold up under scrutiny
Faster resolution times
Single system of record
Citizen self-service
For municipalities and public-service agencies